Most orders ship within 1 business day via standard ground service provided by UPS, FedEx, USPS, or DHL depending on the destination. Tracking information is provided for U.S. orders only. Some orders may take up to 2-3 days to ship. Tracking information is sent to you by email when your order has shipped.
Orders of $70.00 or more qualify for Free U.S. Ground Shipping
. Shipping discount will be applied automatically at checkout
For quantities greater than 40 items please email sales
Shipping costs range depending on your location. Orders typically arrive within 10-21 business days.Please note
- Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.Tracking Information
is not provided for international orders. We will provide you with shipping confirmation only.
If you have questions about shipping your order please contact customer service by email
We offer gift wrapping service with all orders. Your item(s) are placed in a purple/white gift box and a personal gift card from you is placed underneath the ribbon. This service is available during the check out process for an additional charge.
Refund, Returns and Cancellation Policies
100% satisfaction is our promise. We won't waste your time or money. If you are not completely satisfied with your order, please contact us
for a return merchandise authorization (RMA). We will provide a full refund on unused/unopened items. Opened items may be returned for a refund and will incur a 20% restocking fee. Return shipping charges may be the responsibility of the customer. Return requests must be made within thirty (30) days of delivery of order.Please note
that due to the ordering system we utilize, and the expeditious manner in which orders are processed, it is highly unlikely that a change can be made to your order once submitted. If a change needs to be made, please contact us immediately and we will gladly work with you to provide complete satisfaction.Disclaimer
We are not responsible for any typographical errors or inaccuracies set forth in this website. The information, prices, and discounts set forth herein are subject to change without notice.Contacting Fragrancezoo
Low prices and brand names are why you buy from Fragrancezoo, our proven customer first support is why you keep coming back.
Fragrancezoo prides itself on providing great service to our customers. We still believe that the customer comes first and our goal is to create long term relationships with our customers.
In order to continue to provide you with the level of service you have come to expect and the low prices you enjoy, Fragrancezoo has moved from a phone based live support to a website based live chat support system, which can be found on the top left corner of any page in our site when on-line.
We believe that this type of support provides a more effective & efficient way to communicate and serve our customers needs as well as supports our commitment to provide you with the best service possible. Live chat support also enables us to better control our costs allowing us to pass the savings on to you.
For fast customer service response, simply click on the Live Chat icon located at the top left of all pages in this website when on-line. You can still contact us by phone Monday-Friday, toll-free at (866)400-5022 or by email
.Live Chat Customer Support is available during various high volume hours of the day. Simply click the live chat icon found on the upper left corner of all pages to speak with us